FORT DRUM — An annual survey by Fort Drum Mountain Community Homes found residents on post are increasingly pleased with the company.

"FDMCH is committed to providing the best services to soldiers and their families. The success of our partnership with the Army is dependent on resident feedback," Joseph E. McLaughlin, Fort Drum Mountain Community Homes project director, said in an e-mail release.

The company is a partnership between the Army and Actus Lend Lease, Nashville, Tenn., to build and provide housing at the installation.

The survey was conducted by CEL Associates, Los Angeles, and rated resident satisfaction on a 100-point scale. In 2005, the first year the poll was done, overall satisfaction was rated 63.1. It rose 25 percent to 79.1 in 2007. Overall property satisfaction was rated 63.7 in 2005 and 78.7 in 2007, a 23 percent increase, and overall service satisfaction rated 61.8 in 2005 rose to 79.3 in 2007, a 28 percent increase.

Mindy B. Miller, marketing manager for Fort Drum Mountain Community Homes, said the surveys were mailed in October and 36.5 percent, or 729 of the approximately 2,000 families living on post, responded.

Mrs. Miller said the 2007 survey was compared only with the results from 2005 and she did not know what the results of the 2006 survey were.

Residents could comment on improvements or changes they would like to see. Mrs. Miller said the most frequent comments concerned landscaping and snow and ice removal. She said the company spoke with those who filed comments with their survey to find out how their needs could be addressed.

"We did call back every single resident who submitted a comment," Mrs. Miller said.

In response to residents' concerns, the company has begun snow removal on sidewalks. It already was removing snow on the residential area roads on post.

"That was very well received," Mrs. Miller said.

She said the company has conducted work sessions and formed action plans based on resident comments to continue to improve service.

"We want residents to know their input is valued," Mrs. Miller said.