WWNY silenced by Time Warner equipment glitch

Some Time Warner Cable Inc. customers couldn't hear WWNY-TV7 for about an hour Tuesday night.

"The entire north country region was affected," said Time Warner Cable spokesman Jeffrey A. Unaitis. "But the issue was not on the HD feed, only the analog signal was affected."

A technician was on-site to fix the issue, which affected only WWNY's transmission. That was because it was an issue with a channel modulator that supplies service to that channel only. WWNY is transmitted on channel 4 for Time Warner customers.

"There was an audio issue that we were responsible for," Mr. Unaitis said. "We were notified by 6 p.m. and the issue was corrected by 7:15."

The station had viewers calling about the problem.

"The calls became really intense around the 6 o'clock news, but we experienced the problem a little before," said James C. Corbin, program director at WWNY.

The station checked to see that the broadcast feeds had full audio, then contacted the cable provider.

"We monitor the signal from our transmission and it was all okay," Mr. Corbin said. "Things like this happen — we're all subject to equipment failures."